Refund Policy

1. General Policy

Refunds are reviewed on a case-by-case basis and are not guaranteed.

2. Eligible Refunds

Refunds may be issued when:

• Services are canceled with proper notice
• Services are not provided by the Company
• Billing errors occur

3. Non-Refundable Situations

Refunds will generally NOT be issued for:

• Late cancellations (under 24 hours)
• No-shows
• Completed services
• Mileage, tolls, parking, or third-party costs

4. Partial Refunds

Partial refunds may apply depending on:

• Time already worked
• Travel completed
• Resources used

5. Processing Time

Approved refunds are processed within 5–10 business days, depending on the payment method.

6. Payment Disputes

Clients should contact Carelistening before initiating disputes with payment providers.

7. Contact for Refund Requests